Help Us Improve Your Experience Tweet Tweet Thank you for selecting Kearns Brothers! We appreciate your business and hope that our service and attention to detail has proved to be a positive one and has made Kearns Brothers your number one choice for all your future home improvement needs. Please help us continue with our tradition of excellent customer service, superior workmanship & products, and for providing our clients with the best value and experience possible. Your feedback is invaluable and appreciated by the entire Kearns Brothers family. Step 1 of 5 – Customer Service Experience 20% Please tell us about your experience with our customer service representative. Was your call answered promptly? Yes No Please tell us more about your call experience. Was the representative friendly and upbeat? Yes No Please let us know why you were not satisfied with our representative. Were all of your initial questions answered? Yes No Was your appointment scheduled in a professional and expedient manner? Yes No Please tell us more about your scheduling experience? What in general could have made your experience with our customer service representative better? Please share the name of the customer service representative that helped you. Please tell us about your experience with our sales consultant. Was he/she friendly? Yes No Please let us know what made the sales consultant unfriendly? Was your sales consultant on time? Yes No How late was he/she? Was he/she professional and knowledgable about the services and products you inquired about? Yes No Please tell us why not? Were you kept informed about the process of your job? Yes No Did they stay in touch with you before, during and after your job? Yes No How long did they stay in touch with you? In general, what could have made the experience better? Please share the name of your sales consultant. Please tell us about your experience with our installation crews. Were they friendly? Yes No Please let us know why. Were they on time? Yes No How late were they? Was the site prepared well and kept clean before, during and after your job was completed? Yes No Please tell us why not? In general, what could have made your experience better? Please share the name(s) of anyone on the crew who made an impact on you whether positive or negative. General Information Aside from your experience which each of our departments, we would love to hear about your overall experience with us. Would you plan on using Kearns Brothers again in the future? Yes No Would you refer us to other homeowners? Yes No What could have made your entire experience better? Would the ability to pay, schedule your appointment or chat online have been beneficial to you? Definitely Somewhat Slightly Not At All Personal Details In appreciation for the time you have taken to fill out our survey, your name will be automatically entered to win this month’s free $50 drawing. Winner’s will be announced on Facebook during the first week of the following month. Job Number* Name* First Last Email* Please provide us with your email address (this will be held in the strictest of confidences and used solely for the purposes of providing you additional information with regard to upcoming promotions, savings and home shows). Do you want to receive specials and information from us?* Yes No May we use your name as a reference?* Yes No Phone This field is for validation purposes and should be left unchanged.
