Roof Replacement Experience
From start to finish, Kearns provided a top-notch professional experience, including tremendous follow-up to make sure every final detail met my expectations. I want to recognize the following: James Dionisi - Sales Representative Brandon - Project Manager
Love My New Roof!!
Uncertain of where I should begin with my 74 y/o home (a work in progress!!) I figured having the roof inspected was a good start. James Cole-Dionisi, my Sales Rep came out and did a thorough inspection. He took many pix and explained all the issues with my roof in a way that was understandable for someone who's never replaced a roof!! I didn't feel pressured at any point, he was very kind, patient and professional. I decided that Kearns would be a good fit for me, that I didn't need any other estimates and signed the contract that day and I'm so glad I did!! Morgan the scheduler was very friendly and kind whenever I spoke with her and was flexible with my schedule which I really appreciated!! Levi, my Project Manager, Alexi the team lead and the rest of the crew were all amazing!! They went above and beyond for me. I had a situation where I had an inoperable car blocking the garage that I couldn't move and they were kind enough to push it out of the way into the street for me and then back up the driveway when the job was completed!! I was so grateful to them for doing this which took a lot of the stress off of me. Levi checked in throughout the day, did the final inspection and was on top of it all!! The whole team worked so hard replacing my roof and did a great job with the cleanup. I now have the nicest roof on the street ;) and will recommend Kearns Bros to anyone looking to have their roof replaced or fixed. Exemplary company!!
Promises made/Promises Kept!
I thought, how could I write this review and do justice to all the superlatives I wanted to say about Kearns. And then I thought if I did I would probably do some long winded statement no one would read. So let me do it this way. Kearns Rep John Kazmar performed a thorough and accurate inspection leading to an expedited insurance claim and approval. Kearns Claims Coordinator Janafer Briscoe coordinated with my insurance company for a seamless joint effort to resolve the claim. Senior Project Manager Brandon Skrzypek coordinated for materials delivery, crew assignment and keeping me involved throughout the process. On the day of installation the work crew foreman Milton, coordinated the 10-11 hours tear-off, repair, and installation of our new roof. His crew were professional, appropriately dressed, and expeditious in their efforts. So much so that when Milton, Brandon and I performed the final inspection, a few minor issues were discovered and handled immediately. Now I must say that anyone who has ever had a roof replaced knows the mess around the home. This crew and Milton's clean-up efforts were so efficient that my lawn, bush area and patio were cleaner than before they arrived. And the last procedure was the payment by me of monies owed. This too was seamless and efficient. Sometimes you receive promises that fall short. Kearns personnel not only met mine, but exceeded them at all levels of project parameters. Promises made/Promises kept! CONTRACT WITH CONFIDENCE!!!!
Above and Beyond
Donald Richard, Sales Representative, was at my home for a roofing estimate. I had a basketball sized hole in the roof that caused a “waterfall” down my brick wall, inside my family room. Donald returned the next day, his day off, a Saturday, to put up a temporary cover that kept the rain out! Thanks so much, especially because it rained that night and the next day. I greatly appreciated it!
The absolute best
Scott their on site director was the best you could find
Exceptional service
After eight years of my new roof and skylight , I noticed a leak by the skylight. I called and they came out promptly in the winter to determine the cause. They opted to replace the skylight at no charge . They respond to your calls and make sure you are pleased. Highly recommend Kerns for your roofing needs they stand behind their workmanship. In our experience we rate them at a 5 star.
Windows - great service!
I always had great experience with service at Kearns for my windows. Due to the heavy rains and storms middle of March, my windows developed a leak. I immediately called Kearns Saturday night. They picked up my phone, put my mind at ease, and sent Rico Nunez on Sunday to fix the issue. Rico did a great job of repairing the issue, and was very polite and professional. It is very important for me to have my home well maintained and functioning, and I really appreciate the customer care from Kearn Brothers and Rico!
Repair and Inspection
Wow, I can't say enough good things about my sales representative Don Richard. My roof needed a cleaning, so after I had that done, that service person noticed a hole in my roof. I called Kearns the next day to schedule an inspection and repair. Don came over at the scheduled time, and I found him to be very friendly, honest, and efficient. He inspected my roof, took pictures of problem areas and said that the hole was small enough that caulking it would be the best solution. He took care of it for me at no charge! What a relief to have a person come out and do a small job honestly and without trying to sell me anything! I am saving for a new roof, skylights, and gutter system within the next 2 years, so I know exactly who I will call when it is time for that. I recommend Don for any of your needs, or to give you an honest opinion of your roof. Thanks Don. Thanks Kearns Brothers.
Warranty repair work
I have used Kearns Brothers roofing on my personal home of over 6000 square feet and on over ten rental properties I own. I use them because of their skill, workmanship, honesty and follow through. They are a superb, stand out, roofing company in a sea of fly by night roofers. I know because before I discovered Kearns Brothers I have used a few of them and sorely regretted it. Initially when hiring a roofing company you are concerned about price and timeline. But you do not really know the quality and value of a great roofer until you have a warranty or a repair needed. Kearns Brothers warranty work sets them miles ahead of any other roofing company in the area, in my opinion. I recently had need of some warranty work on my personal residence. Making the appt was easy, the team came out quickly,, assessed and competently repaired the issue without delay. The team lead, Hunter; was polite, articulate, thoughtful and extremely well spoken. He thoroughly explained what his crew ( Rob, Xavier,and Jay) was doing and how this would fix my problem. Kearns Brothers is an honest, highly competent company that stands behind their work, And really, as a customer, that is all I need to know.
Great reputation
Matt R. stopped by for an inspection told us our roof was in good condition. Will definitely be calling in the future for any needs we have. Great guy.
